Refund & Returns Policy

Last updated: May 2026

30-day money-back guarantee

We stand behind every product we sell. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your order.

How to request a refund

To initiate a return or refund, please email us at support@scalpa.com.au with:

• Your order number
• The reason for your return
• Photos of the product if damaged or defective

We will respond within 24 hours with instructions.

Condition of returned items

Items must be returned in their original condition. We reserve the right to refuse a refund if the product has been misused or damaged through user error.

Refund processing

Once your return is received and inspected, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method.

Damaged or defective items

If you receive a damaged or defective product, please contact us immediately at support@scalpa.com.au. We will arrange a replacement or full refund at no cost to you.

Sale items

All items, including sale items, are covered by our 30-day money-back guarantee.

Contact

For any returns or refund enquiries, please email support@scalpa.com.au.